Quality

We have a formidable reputation for quality and this is enhanced by maintaining our high profile at the centre of all activities.

Our systems are designed to offer the highest quality service to our clients and to deliver according to their specific requirements.

We are accredited to ISO 9001:2000 and we review our systems continuously to bring improvements to the way we operate and the value we deliver. We base our high level of delivery on:

individually tailoring project systems to suit specific client requirements
regularly auditing systems both internally and externally
emphasising the policy of ‘right first time’
encouraging regular feedback from clients and suppliers.

Design procedures

Working behind our procedures, we have a series of operating procedures, standards, guidance notes, codes of practice and manuals. These cover all design, management and support disciplines.

We have developed and updated them over many years and they capture best practice within the industry as well our own valuable practical experience.

Other systems and procedures

Our system contains the following elements:

Quality Policy Statement
quality assurance manual
quality assurance procedures
departmental and project-specific procedures.

These are administered by a full time Quality Assurance Manager who works closely with individual project teams to ensure that:

client requirements are fully understood and met
a fully documented Quality Plan is produced to the client requirements
these requirements are fully adhered to throughout the project.